Skip to Main Content

Cyber Monday Sale: use code CYBERMONDAY25

Frequently Asked Questions

Can I get a discount?

Sure. We offer 10% off your first order - subscribe to our email list (down in the footer) for your private code!

We also offer discounts on custom wardrobe packages. Contact us for details.

How does sizing work?

We provide bespoke fittings, with real tailors, from the comfort of your home. We made a video explaining how it works.

Get started by creating your AOS account.

Contact us if you have any questions.

Can I book an appointment?

Absolutely! We offer virtual consultations (on zoom/facetime/phone) or we can meet at our showroom in Brooklyn New York.

More info about booking an appointment.

How long does it take?

If you're a new customer, your custom try-on garment will arrive in approximately 3-4 weeks for your fitting.

Once your fitting is complete, all final orders will arrive in approximately 6-8 weeks.

*Please note lead times are approximations, and can be shorter or longer based on production volume.

*Also note, our tailors work hard and receive a bi-annual 2 week vacation; once at the beginning of August and once around the holidays in December. Orders in process over vacation periods will experience an approximate 3-4 week delay.

Can I get fabric samples?

Absolutely. You can order physical samples of any of our fabrics here.

Do you have more fabric options?

We sure do!

We have access to 10,000+ luxury menswear fabrics (including from mills like Zegna, Dormeuil and Ariston) that we use to create custom designs for our clients all the time.

If you're looking for something specific, or you want to re-create a garment you've seen somewhere, we can certainly help with that.

Contact us to book an appointment and discuss your custom garment.

Can I customize my garment?

Of course. The design options are listed on the product page (see the "Craftsmanship" section).

Simply e-mail your selections after you place your order. If you do not email we will assume you are selecting the default options listed.

Contact us if you want to request special options that are no listed.

Do I need to return my try-on garment?

Nope. Your try-on garments is custom made for you, and yours to keep.

Do you offer a rush service?

Yes we do, for most of the year (excluding vacation periods and heavy production times). When rush service is available, it can be added as an option at checkout.

Do you ship internationally?

Yes we ship worldwide! Shipping rates are calculated at checkout.

Please note import duties and customs fees vary by country and are the responsibility of the customer.

If a fabric is sold out, will it come back in stock?

Probably not. Get it while its hot.

Can I supply my own fabric for an order?

Sure - as long as it's a fabric that is intended for menswear. Contact us for pricing and details.

How are your suits packaged and shipped?

AoS garments are shipped in large “coffin boxes” with the garment(s) vertically hanging on a suit hanger and covered in a complimentary garment bag. They are pressed and ready to go!

I’m big & tall, do you have a maximum size you can fit?

Absolutely not.  We can fit all shapes and sizes.

Can I gift AoS to a friend?

Absolutely. The AOS bespoke experience is an unforgettable gift.

See gift cards here!

Can women order?

Absolutely! We make traditional menswear, but we can make it for any body type and fit preference. Please describe your body as accurately as possible when you create your AoS account. We may also email you for additional body measurements, and general fit preferences, before we start cutting your custom try-on garment.

Do you offer personal styling advice (for clothes that are not AOS)?

In fact we do. Our head stylist Westley Dimagiba helps many of our clients with their entire wardrobe - jeans, boots, knitwear - all that. He has expanded his styling business beyond AOS and is available for a Zoom/Phone appointment to talk about your style and wardrobe - whatever that looks like for you. Contact us for details. 

Alterations and Returns

What is your alteration policy?

We cover the cost of any alterations as part of our 100% satisfaction guarantee.

When your garment arrives we'll do a final fitting (just like we did with your try-on garment). Our tailors will review the fit and provide specific instructions to properly adjust the garment with your local tailor.

Simply email us a photo of the receipt from your local tailor, and we will reimburse you for the cost of the alterations.

Once you are completely satisfied with the fit of your garment, we will update your fit on file with all of the changes, so your next order(s) arrive fitting spot-on right out of the box.

Please note alterations must be completed within 60 days of the garment being delivered.

What is your return policy?

We have a 100% satisfaction guarantee.

If you've completed the fitting process and are not satisfied with your garment, you can send it back for a refund.

Please note returns must be received within 60 days of delivery, we do not cover the cost of return shipping and a re-stocking fee will be deducted from your refund for the cost of your try-on garment.