Frequently Asked Questions

We provide bespoke fittings, with real tailors, from the comfort of your home. We made a video explaining how it works.

Get started by creating your AOS account.

Contact us if you have any questions.

If you're a new customer, your custom try-on garment will arrive in approximately 3-4 weeks for your fitting.

Once your fitting is complete, all final orders will arrive in approximately 6-8 weeks.

*Please note lead times are approximations, and can be shorter or longer based on production volume.

*Also note, our tailors work hard and receive a bi-annual 2 week vacation; once at the beginning of August and once around the holidays in December. Orders in process over vacation periods will experience an approximate 3-4 week delay.

Of course. All of our bespoke garments can be customized (different lapels, pockets, collars, etc).

Contact us for details.

Absolutely. You can order physical samples of any of our fabrics here.

We sure do!

We have access to 10,000+ luxury menswear fabrics (including from mills like Zegna, Dormeuil and Ariston) that we use to create custom designs for our clients all the time.

If you're looking for something specific, or you want to re-create a garment you've seen somewhere, we can certainly help with that.

Contact us to book an appointment and discuss your custom garment.

Absolutely! We offer virtual consultations (on zoom/facetime/phone) or we can meet at our showroom in Brooklyn New York.

More info about booking an appointment.

Sure. We offer 10% off your first order - subscribe to our email list (down in the footer) for your private code!

We also offer discounts on custom wardrobe packages. Contact us for details.

Nope. Your try-on garments is custom made for you, and yours to keep.

Yes we do, for most of the year (excluding vacation periods and heavy production times). When rush service is available, it can be added as an option at checkout.

Yes we ship worldwide! Shipping rates are calculated at checkout.

Please note import duties and customs fees vary by country and are the responsibility of the customer.

Probably not. Get it while its hot.

Sure - as long as it's a fabric that is intended for menswear. Contact us for pricing and details.

AoS garments are shipped in large “coffin boxes” with the garment(s) vertically hanging on a suit hanger and covered in a complimentary garment bag. They are pressed and ready to go!

Absolutely not.  We can fit all shapes and sizes.

Absolutely. The AOS bespoke experience is an unforgettable gift.

See gift cards here!

Absolutely! Anybody can order from AOS. Please describe your body as accurately as possible when you create your AoS account.

We may also follow-up for additional body measurements, if needed, before cutting your try-on garment.

We cover the cost of any alterations as part of our 100% satisfaction guarantee.

When your garment arrives we'll do a final fitting (just like we did with your try-on garment). Our tailors will review the fit and provide specific instructions to properly adjust the garment with your local tailor.

Simply email us a photo of the receipt from your local tailor, and we will reimburse you for the cost of the alterations.

Once you are completely satisfied with the fit of your garment, we will update your fit on file with all of the changes, so your next order(s) arrive fitting spot-on right out of the box.

Please note alterations must be completed within 60 days of the garment being delivered.

We have a 100% satisfaction guarantee.

If you've completed the fitting process and are not satisfied with your garment, you can send it back for a refund.

Please note returns must be received within 60 days of delivery, we do not cover the cost of return shipping and a re-stocking fee will be deducted from your refund for the cost of your try-on garment.