Frequently Asked Questions

Ready-to-Wear: Review the size chart on the product page and choose your size.

Bespoke ("Signature Collection"): Create your AOS account and fill out your physical profile. Our tailors will review this information and create a custom-made “fitting garment” for your bespoke fitting. For more information check out our how it works page.

Ready-to-Wear: Knitwear items avaerage 5-7 business days. Other items average 3-5 weeks. See product pages for details.

Bespoke ("Signature Collection"): 12-14 weeks for new customers. 8-10 weeks for repeat customers. These garments are fully handmade and bespoke fit - it takes time to make this level of quality.

Leather bags: 8-10 Weeks.

Ready-to-Wear: If you are not satisfied with your item, you can return it for a refund within 14 days of delivery, or store credit within 30 days of delivery. The item must be in new, unworn, and unwashed condition. Please note we do not cover the cost of return shipping. Before processing any returns, please contact us.

Bespoke ("Signature Collection"): Signature collection garments are custom made specifically for you and cannot be returned. If there are any issues with the fit of your garment, we cover the cost of any alterations needed (with no limit) and we will re-make the garment if necessary. Any remakes are at the sole discretion of our tailoring team.

Absolutely!

Our bespoke garments ("Signature Collection") does not have a "women's" or "men's" section. Any customer - regardless of shape, size or gender - can order any garment from our signature collection. We will draft your pattern and create your try-on garment based on the physical profile you fill out in your AOS account, and perform your bespoke fittings with you.

Every client is different and we are proud to serve a wide range of people across the spectrum of gender, age, size, etc.

Nope. Your try-on garments are custom made for you, and yours to keep.

Absolutely. See more info here.

Absolutely.

You can order physical samples of any of our fabrics here.

Yes we ship worldwide.

Shipping rates are calculated at checkout.

Please note import duties and customs fees vary by country and are the responsibility of the customer. We cannot control the import taxes charged by your country.

Free shipping in USA. International shipping rates calculated at checkout.

No. We operate exclusively online and can ship worldwide.

Dan does occassionally travel and do in-person wardrobe upgrades.

A minimum order of a 10-sleeve wardrobe package is required.

Contact us to schedule a time.

Ready-to-Wear: No alterations policy.

Bespoke ("Signature Collection"): When your final garment arrives it will be fully adjusted for you and fit like a glove. If additional adjustments are required, our tailors will review the fit of the garment and provide suggestions to adjust it with your local tailor. Simply email us a photo of the receipt from your local tailor and we will reimburse you for the cost of the alterations with store credit that you can use off your next order. We will also update your fit on file with these final adjustments, for seamless re-ordering.

Please note only alterations completed within 60 days of the garment being delivered will be reimbursed.

Ready-to-Wear: Items that are canceled before delivery are subject to a 20% restocking fee. Before deciding to cancel any items, please contact us.

Bespoke ("Signature Collection"): If a bespoke order is cancelled before the garment is completed - we still have to pay our craftspeople - so we must charge you for the work that has been done on your order. This includes the creation of your patterns, all fitting garments, the cost of any fabrics that have been ordered, and any shipping charges associated with your order. Before deciding to cancel any bespoke orders, please contact us.

We can fit all shapes and sizes.

Of course!

Because we work one-on-one with each customer, the AOS gift card is the best way to gift the AOS product and experience.