Frequently Asked Questions

Absolutely. Our founder and designer Dan Trepanier loves to help our clients with personal styling.

Book a zoom call with him at your convenience.

Absolutely. As one of the premiere custom clothiers, we have relationships with just about every luxury fabric maker in the world.

Check out our Secret Menu.

Can't find the exact fabric you're looking for? Contact us and we can help.

Bespoke (Signature Collection)

• Fit: Includes a custom try-on garment and personal fittings reviewed by real bespoke tailors
• Customization: Choose from our full range of customization options (click "customize & add to bag")
• Quality: Handmade, full canvas, luxury finishes throughout

Ready-to-Wear:

• Fit: Choose from an extended selection of sizes & lengths (no fittings)
• Customization: only available via virtual appointment
• Craftsmanship: hand-finished, half canvas or unstructured

Additional fabrics are available for both RTW and Bespoke garments, see our Secret Menu

Sure. Any fabric shown on our website (including in our Secret Menu) can be used to make any bespoke garment (such as a suit, jacket, trouser, etc) or a Ready-to-Wear garment (such as a bomber, shacket, jacket, etc).

Contact us for details if you're interested in placing a special order.

No. Once an ordered is placed, we immediately begin the production process and no edits can be made.

Please double check your customization selections (and size selections for RTW) before placing your orders. Thank you.

Absolutely.

You can order physical samples of any of our fabrics here.

Please note fabric samples are only available for our Signature Collection (not Ready-to-Wear).

It's time to upload your fitting!

Login to your AOS account and click "upload fitting" for instructions.

Ready-to-Wear:

• Sweaters, Polos & T-Shirts: 1-2 weeks
• Other RTW items: 3-5 weeks.

Rush service is available - contact us for details.

Signature Collection:

• First-time customers: 9-12 weeks (3-4 weeks for your fitting garment, then 6-8 weeks for your final garment).
• Repeat customers:6-8 weeks (since your fitting is already complete).

Rush service is available - contact us for details.

Accessories:

• 1-2 weeks

Absolutely.

We offer 3 levels of package discounts:

• Any 3 items = 10% off (use code "3ITEMS" at checkout)
• Any 5 items = 15% off (use code "5ITEMS" at checkout)
• Any 10 items = 20% off (use code "10ITEMS" at checkout)

 You can combine any items in our online shop.

Need some help putting it together?

We can help you choose the best colors, fabrics and designs for you - and create a capsule wardrobe that is versatile and built to last. 

Just book a personal styling appointment.

In most cases, yes.

We offer expedited service if you need your garments by a certain date.

Contact us for more info.

Absolutely!

Our Signature (bespoke) Collection does not have a "women's" or "men's" section.

Any customer - regardless of shape, size or gender - can order any garment from our signature collection.

We will draft your pattern and create your try-on garment based on the physical profile you fill out in your AOS account, and perform your bespoke fittings with you.

Every client is different and we are proud to serve a wide range of people across the spectrum of gender, age, size, etc.

Yes we ship worldwide.

Shipping rates are calculated at checkout.

Please note import duties and customs fees vary by country and are the responsibility of the customer. We cannot control the import taxes charged by your country.

Free shipping in USA. International shipping rates calculated at checkout.

We do not. We operate exclusively online and can ship worldwide.

We can fit all shapes and sizes with our Signature Collection.

Nope. Your try-on garments are custom made for you, and yours to keep.

Of course!

Because we work one-on-one with each customer, the AOS gift card is the best way to gift the AOS product and experience.

Ready-to-Wear: If you are not satisfied with your item, you can return it for a refund within 14 days of delivery, or store credit within 30 days of delivery. The item must be in new, unworn, and unwashed condition. Please note we do not cover the cost of return shipping. Before processing any returns, please contact us.

Signature Collection: Signature collection garments are custom made specifically for you and cannot be returned. If there are any issues with the fit of your garment, we cover the cost of any alterations needed (with no limit) and we will re-make the garment if necessary. Please note any remakes are at the sole discretion of our tailoring team.

*PRIVATE PRODUCTS: If an item says "Private Product" in the title, this item was selected just for you and cannot be returned

Ready-to-Wear: No alterations policy.

Bespoke ("Signature Collection"): When your final garment arrives it will be fully adjusted for you and fit like a glove. If additional adjustments are required, our tailors will review the fit of the garment and provide suggestions to adjust it with your local tailor. Simply email us a photo of the receipt from your local tailor and we will reimburse you for the cost of the alterations with store credit that you can use off your next order. We will also update your fit on file with these final adjustments, for seamless re-ordering.

Please note only alterations completed within 60 days of the garment being delivered will be reimbursed.

Ready-to-Wear: Items that are canceled before delivery are subject to a 20% restocking fee. Before deciding to cancel any items, please contact us.

Bespoke ("Signature Collection"): If a bespoke order is cancelled before the garment is completed - we still have to pay our craftspeople - so we must charge you for the work that has been done on your order. This includes the creation of your patterns, all fitting garments, the cost of any fabrics that have been ordered, and any shipping charges associated with your order. Before deciding to cancel any bespoke orders, please contact us.