Frequently Asked Questions

Can I meet with someone to discuss an order?

What's the difference between Made-to-Measure and Bespoke?

Fit

Made-to-Measure: After your order we will email you to request your height, weight and body measurements. We will custom-make the final garment based on your exact measurements. Made-to-measure garments do not include final fit review or alteration reimbursements.

Bespoke: After your order we will email you to request your height, weight and body measurements. We will custom-make a fitting garment based on your measurements. Then our team of expert tailors will analyze your fitting garment, make all necessary adjustments to your patterns, then make your final garment - for a perfect fit. Bespoke garments include final fit review, alteration reimbursements, and pattern updates. See How It Works for more info.

Craftsmanship

Made-to-Measure: Half canvas construction with hand-finished top stitching.

Bespoke: Full canvas construction with handmade collar, lapels, armholes and buttonholes.

Delivery Time

Made-to-Measure: 5-7 weeks.

Bespoke: Repeat customers 5-7 weeks. First-time customers 8-12 weeks (3-5 weeks for your fitting garment).

Do you have a physical location or can we meet in person?

We do not.

We operate exclusively online and proudly offer the same premium service (from home) for all customers regardless of their location or ability to travel.

Do you offer discounts?

Yes. We specialize in capsule wardrobes and offer 3 levels of discounts:

Any 3 items = 10% off
Any 5 items = 15% off
Any 10 items = 20% off

Discounts are automatically applied at checkout based on the number of items in your cart.

Do you have more fabrics to choose form?

Yes we do. Check out our Secret Menu.

Can't find the exact fabric you're looking for? Contact us.

Do you make clothing for women?

Absolutely!

Everything is custom made and we do not have a "men's" or "women's" section.

Any customer - regardless of shape, size or gender - can order any garment from our collection.

Every client is unique and we are proud to serve a wide range of people across the spectrum of gender, age, size, etc.

Do you ship internationally?

Yes we ship worldwide.

Shipping rates are calculated at checkout.

Please note import duties and customs fees vary by country and are the responsibility of the customer. We cannot control the import taxes charged by your country.

I received my try-on garment, what do I do next?

Click here for instructions to upload your fitting!

Can I make changes to an order after it is placed?

No. Once an ordered is placed, we immediately begin the production process and no edits can be made.

Please double check your selections before placing your orders. Thank you.

Are faster delivery times available?

In most cases, yes.

We offer expedited service if you need your garment(s) by a certain date.

I’m big & tall, do you have a maximum size you can fit?

We can (and have) fit all shapes and sizes.

Do I need to return my try-on garment?

Nope. Your try-on garments are custom made for you, and are yours to keep.

Can I gift AoS to a friend?

Of course! Check out our gifts section.

What is your return policy?

Ready-to-Wear (sweaters, polos, accessories): If you are not satisfied with your item, you can exchange it or return it for store credit one time within 30 days of delivery. The item must be in new, unworn, and unwashed condition. Please note we do not cover the cost of return shipping. Before processing any returns, please contact us.

Made-to-Measure & Bespoke: These garments are custom made specifically for you and cannot be returned. If there are any issues with the fit of your garment, we will help correct it or re-make the garment if necessary. Please note remakes are at the discretion of our tailoring team.

What is your alterations policy?

Ready-to-Wear and Made-to-Measure: No alterations policy.

Bespoke: When your final garment arrives it will be fully adjusted for you and fit like a glove. If additional adjustments are required, our tailors will review the fit of the final garment and provide suggestions to adjust it with your local tailor. Simply email us a photo of the receipt from your local tailor and we will reimburse you for the cost of the alterations with store credit that you can use off your next order. We will also update your fit on file with these final adjustments, for seamless re-ordering.

Please note only alterations completed within 60 days of a bespoke garment being delivered will be reimbursed.